Our email support services for your brand are integrated with a range of other services, including customer care, queries, technical support, price quotes, order fulfillment, and pre-and post-sale customer services. To ensure our email responses meet the standards we’ve agreed on, we train our agents on email support services and procedures and use quality assurance checks and coaching, as necessary, to ensure a consistently high level of quality care.
We are committed to meeting your performance standards when you outsource email support, including contractually specified response times, branding requirements, escalation rules, and more. We can scale to handle even unexpected volumes in email support services from a big sale or unexpected website issue. We also take care to route emails to the queue of the Brand Specialist best qualified—in terms of expertise on products, client policies, order status, or other factors—to answer them. We are flexible in using whatever email response system or email platform that works best for your company. We are also confident in recommending platforms that fit your needs.
We thank you for all our awesome testimonials! There are hundreds of our happy customers!
Let's see what others say about ADglob.
Our company and ADGLOB have been associated for a couple of years now. They have created a very interactive working relationship. Thanks to ADGLOB Team, we have never jumped across any deadlines. Our every event and campaign went through smoothly and efficiently. Happy to have you, ADGLOB. Thank you.
We have developed multiple custom software with help of the ADGLOB team. They took the time to understand the requirements for the job and continually adjusted the work according to my inputs. I am very happy with their help, and I look forward to working with them on my next projects too.
To anyone thinking of working with the ADGLOB team, it is a great experience, especially coming from a group of people who do not speak design or web languages. We have been presented with user-friendly and interactive software which has fulfilled our target of having it. My team's worked has been eased and the turnaround time has decreased.
Thank you for working with our company. You went out of your way to help us find the right look and feel for our revamped website. All I had in my mind to give it a new look and feel, unlike the old one. And you people have helped me achieve it. I am getting better responses and more traffic.
I have recently developed my jewelry e-commerce website with ADGLOB. It was overall a pleasant experience. I being a very particular person, about things I want, ADGLOB has turned all my expectations into reality and has customized my website accordingly. Good to have you guys. Thank you!
My jewelry website was designed with ADGLOB a few years back. We have recently revamped the entire look and functionality. ADGLOB keeps our website updated according to the current trend. Happy to have you as our digital partner.