INTEGRATED AND RESPONSIVE


Our email support services for your brand are integrated with a range of other services, including customer care, queries, technical support, price quotes, order fulfillment, and pre-and post-sale customer services. To ensure our email responses meet the standards we’ve agreed on, we train our agents on email support services and procedures and use quality assurance checks and coaching, as necessary, to ensure a consistently high level of quality care.


SCALABLE AND FLEXIBLE


We are committed to meeting your performance standards when you outsource email support, including contractually specified response times, branding requirements, escalation rules, and more. We can scale to handle even unexpected volumes in email support services from a big sale or unexpected website issue. We also take care to route emails to the queue of the Brand Specialist best qualified—in terms of expertise on products, client policies, order status, or other factors—to answer them. We are flexible in using whatever email response system or email platform that works best for your company. We are also confident in recommending platforms that fit your needs.

Testimonials

We thank you for all our awesome testimonials! There are hundreds of our happy customers!
Let's see what others say about ADglob.


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